Frequently asked questions

How do I get from Antalya Airport by public transport?

Take bus 800 from the airport to Tekelioğlu Cd-10, stop 10121. The stop is next to Shemall shopping centre and Medical Park hospital.

As a guide, buses depart approximately every 1.5 hours from 06:00 to 23:00. Check the current route and timetable in AntalyaKart before travelling.

Can I book an airport transfer with you?

Yes, transfers to and from the airport are available on prior request. Message us in advance to arrange your trip.

How do I call a taxi?

Book through Yandex Go. You can pay with a MIR card in the app; check the fare and payment method before booking. Contact Yandex Go support for questions about your ride.

You can also call a yellow taxi using a yellow call button on the street. The usual wait is 5–15 minutes.

Is early check-in possible?

Yes, if the apartment is available. If other guests stayed before you, check-in is available after 14:00. Please agree the time with us in advance by private message.

Contactless check-in and check-out are available around the clock by prior arrangement. On arrival, please send photographs of all guests’ passports in private messages.

Do you provide a baby cot?

A baby cot and bedding are available on request. Please let us know in advance if you need them.

Can I use tap water for drinking and cooking?

We recommend bottled water for drinking and cooking.

What should I do if the shower drain is blocked?

Contact us. We will arrange a convenient time for a specialist to clean the trap and fix the problem.

What if I leave the keys inside the apartment?

Message us and we will arrange for a staff member to open the door. You can also contact our manager directly for help with a spare key.

What should I do during a power outage?

Let us know about the outage. If it is safe, check whether the building’s shared areas have power. This can help establish whether the outage affects only your apartment or the whole building. We will advise you on what to do next.

The electrical panel is near the entrance door. Do not repeatedly reset breakers that trip again, and do not touch wiring. Contact our staff for help.

Outages can be caused by work on the local electricity network, including at night. Restoration time depends on the cause and the utility’s work.

How do I request apartment cleaning?

Final cleaning is included in your stay. Additional cleaning during your stay costs 2,000 Turkish lira. Message us to request it and agree a time.

The service includes fresh bed linen and towels, plus replenishment of soap and cleaning supplies.

What if I leave personal belongings behind?

Let us know if you left something in the apartment. Our staff carefully keep found items in the storage room. You can collect them on your next visit or ask someone you know in Antalya to collect them.

Please check your belongings before leaving. Items that remain unclaimed for several months may be disposed of.

Is late check-out possible?

Tell us in advance if you need a late check-out so we can confirm availability and a time. Standard check-out is by 12:00.

How can I book another stay?

Choose your dates in the booking form on our website, or message us on WhatsApp or Telegram. We will check availability and the terms of your stay.

How can I find the right bus route?

Use the AntalyaKart app for public transport routes and timetables. It is available in English. You can also plan public transport journeys in Google Maps.

Where can I buy a SIM card?

Visit a Turkish mobile operator’s sales office. There is a Turkcell office in Shemall shopping centre across the road from the apartments. Buying a SIM card at the airport is usually more expensive; compare plans and conditions before purchasing.

Where are Lara’s sandy beaches?

You can find the beaches and bus directions in our guest guide. An open-air sand sculpture museum is also located by Lara Beach. It is open year-round; check its website or ticket office for current hours and tickets.